- Free shipping Australia wide on all orders over $10
- For all orders placed Australia wide we offer a flat rate shipping of $1.50
- Domestic orders will be dispatched within 1-2 business days* via Australia Post
- Please note that we cannot deliver to PO boxes.
- HonestyTag is not responsible for organising re-delivery if your parcel is taken to the post office for collection.
- International shipments may incur additional taxes/duties payable by the receiver.
- Flat rate shipping of $4.00 for international orders (excluding customs duties/tax).
- International orders will be dispatched within 5-7 business days* via DHL couriers.
- Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
- We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees. 3
- Please note that orders to Russia must be care of a business address.
- If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions.
- For any delivery enquiries please contact the Online Customer Service team at firstname.lastname@example.org.
- Please note that we cannot accept any responsibilty for delays whilst in transit.
We hope that you enjoy your purchase, however, if you wish to return or exchange item/s from your order we will happily assist by providing you with a credit note, exchange or refund*.
*Please ensure your return meets the following conditions:
- HonestyTag returns that wish to be refunded must be received within 30 days of receiving your order.
- HonestyTag returns that wish to be exchanged must be received within 30 days of receiving your order.
- Goods must be in their original condition with the tags attached including original packaging.
- Gift orders can only be exchanged and not refunded.
Simply post your items, along with your returns/exchange form, to the following address:
Unit 2.08 , 32 Delhi Road
Macquarie Park, 2113, NSW , Australia
Please note that return postage will not be reimbursed, however, HonestyTag will send the replacement item/s free of charge. It is your responsibility to select a return postage option which includes tracking as we cannot take responsibility for parcels that do not arrive.
If the requested exchange items are unavailable or further payment is required we will contact you. To avoid disappointment we recommend placing another order online and requesting a refund for the returned goods.
Exchanged goods will be sent via Australia Post. Please allow up to seven days for your return to be processed and replacement items to be dispatched.